Freshcaller

Call Center that fits in your pocket!

With the Freshcaller mobile app, reach out or be available to your customers even while on the go. Your phone system is in your pocket! The smartly designed features of this app help you address every call that comes your way, and solve your customers' problems then and there.

Provide timely solutions to your customers and put your best foot forward in your business's support game!

Features of our cloud-based phone system

Calls : Make and receive calls at your convenience.

Contacts : Dial saved phone contacts from within your Freshcaller app

Agent status : Set your availability by toggling between being online and offline from within the app.

Recent calls : Directly engage with your most recent callers from the list of recent calls

Funções de plantão : Enquanto estiver de acordo, você pode silenciar, transferir a chamada para outro usuário do telefone ou colocar sua chamada para fornecer uma experiência limpa do cliente. You can also navigate to other screens in the app while on the call.

Follow up actions Tap on an item in your call history to return the call or view the call summary, notes and play the recording.

Multiple incoming calls View all your incoming calls in queue on one single screen

Tickets : Convert your important and unresolved calls as tickets in Freshdesk.

Leads : Add your call notes and recordings to your CRM lead entry.

Benefits of Freshcaller

Não há mais chamadas perdidas : com a vantagem de poder participar de chamadas de qualquer lugar, a qualquer momento, você pode acabar com a falta de chamadas dos clientes.

One account. Same rules : Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use : The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days , for free.

O que há de novo na versão mais recente 3.10.7